Warranty Terms & Conditions | Fonezone

FoneZone Assurance

Terms & Conditions

Every refurbished and renewed mobile device comes with a 12-Months Warranty covering manufacturing defects — long-term peace of mind, guaranteed.

12-Months Warranty on Manufacturing Defects

1 Warranty Coverage

Our 12-Months Warranty covers manufacturing defects only. If a device experiences an internal failure due to a manufacturing defect, FoneZone will repair or replace the device at no additional cost.

Pickup & Drop Charges

✔ Free pickup & drop within the first 7 days of purchase. Charges below apply only after 7 days.
UAE
AED 25
KSA
SAR 150
+ taxes & customs
India
INR 500
Rest of World
$50
+ taxes & customs

2 What Is NOT Covered

  • Water or liquid damage
  • Physical or cosmetic wear & tear
  • Physical damage (drops, cracks, impact)
  • Damage caused by unauthorized repair attempts
  • Device modification, jailbreak, rooting, or tampering

Accidental Warranty – Repair Policy

Under the accidental plan, each specific issue is eligible for one (1) free repair claim only.

First Claim (for a specific issue): Customer pays pickup fees only. Parts and service charges are covered.
Second Claim (same issue): If the same issue recurs, the customer pays pickup charges + parts cost + service charges, even if the accidental plan is still active.

The free repair benefit applies only once per specific issue.

3 Warranty Claim Process

  1. Contact FoneZone Support via official email or WhatsApp with proof of purchase.
  2. Submit the device for technical inspection.
  3. Our technicians assess whether the issue qualifies as a manufacturing defect.
  4. If approved, the device is repaired or replaced with no extra service cost.
  5. Pickup/drop charges apply as per policy for claims made after 7 days.

If the issue is not covered, FoneZone may offer a paid repair option based on availability of parts.

4 Additional Terms & Conditions

  • Warranty is valid only for the original purchaser and is non-transferable.
  • A valid invoice or proof of purchase is required for all claims.
  • Cosmetic imperfections at purchase (minor scratches/marks) do not affect usage and are not covered.
  • Data loss is not covered. Customers must back up data before submitting the device.
  • Coverage is void if unauthorized internal repairs, battery replacements, or software modifications are detected.
  • Replacement devices (if applicable) may be the same model or a model of similar value, subject to availability.

5 Liability Disclaimer

FoneZone is not responsible for:

  • Loss of data during inspection or repair
  • Any indirect, incidental, or consequential damages
  • Issues arising from customer mishandling or environmental factors
  • Taxes, duties, or customs charges for international shipping of claims
Quick Summary

12-Month Warranty at a Glance

Manufacturing defects covered for 12 months. Contact FoneZone with your invoice → device inspection → free repair if it qualifies. Pickup charges apply only after 7 days.